Refund policy

Returns

Our refund and returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not mark or damage the packaging.

To complete your return, we require a receipt or proof of purchase for all items purchased within store included inside the box when you return it.  

Please do not send your purchase back to the manufacturer.

With any Returns for products that we stock in our shop, these should be returned at cost by the customer. Unfortunately we are unable to organise the collection of returns should you change your mind and require a return for refund.

Returns on Special or Bespoke Orders

Unfortunately we are unable to provide refunds for any bespoke orders such as window treatments, kitchen and tile orders.

For special orders where we have sourced and bought in furniture, lighting or homeware items especially for you we charge a 50% restocking fee and require notification of this return within 14 days of receiving the order.

There are no "Change of Mind" Rights for Special Orders when they are ordered in from our suppliers especially for your specific order and are excluded from the 14-day cancellation rights for distance selling. Please check the dimensions and design details of the lighting and furniture items you are ordering before making payment. 

Special orders are usually furniture and lighting orders, that we have ordered in specifically for your order and are generally items we do not have space for on our shop floor should you want to return them. All special orders will need to be returned in their original unmarked packaging as they will be held as e-commerce stock in storage that we have to pay for. If they are not in saleable condition they will be rejected as a return.

For items not in the original packaging we are unable to give you a refund. For items in damaged original packaging we are unable to give you a refund. 

Please note that all returns for Special Orders should be returned at cost by the customer. Unfortunately we are unable to organise the collection of returns should you change your mind and require a return for refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 14 days, and a credit will automatically be applied to your credit card or original method of payment. The time in which it takes to show as cleared funds in your account is dependant on your bank. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. There is often some processing time before a refund shows as cleared funds. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@spruceshop.co.uk

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@spruceshop.co.uk and return your item to: Spruce Interiors, 23 Victoria Road, Draycott, DE72 3PS

Damaged items

Please check your items immediately on arrival. If you receive a damaged item, please contact us within 5 days on orders@spruceshop.co.uk or call us on 01332 577265 and to include photos of the item and box.

Please include your original proof of purchase and order number.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: 

Spruce Interiors, 23 Victoria Road, Draycott, Derbyshire, DE72 3PS